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Our Solutions:

Call Center

Our robust, enterprise-grade call center solutions help you reduce costs, enhance customer service, and drive sales.

Our intelligent call routing system distributes incoming calls based on predefined roles in real-time conditions. If there are more callers than agents available, your system will reroute or cue callers with personalized messages or music. This system gives you true flexibility and 24/7 global coverage.

Call center solutions offer many useful features, including:

  • Call recording
  • Instant messaging
  • Real-time software monitoring and statistics
  • Queuing
  • Supervisory alerts
  • Historical reporting
  • Outbound dialer
  • Interactive scripting


At ITC, we evaluate your needs and work with you to create a system that works for your business.

Talk to an ITC representative today.